Beleaguered Crystal Serenity Turned Away From Aruba

Versie Dortch

Crystal Cruises’ Crystal Serenity is staying turned away from Aruba, wherever it was scheduled to dock on Jan. 29, and alternatively options to end its aborted World Cruise in Bimini, The Bahamas, on Jan. 31.

The cruise was scheduled to disembark all passengers in Aruba on Jan. 30.


“Although Crystal Serenity was cleared to arrive in Aruba today with all expert services compensated for in progress and even even though there are no sensible pitfalls or claims designed in opposition to the vessel, community officers knowledgeable us on Friday at 4:30 p.m. that the ship will be not permitted to dock in Aruba as scheduled,” in accordance to a Jan. 29 letter sent to travellers onboard. “Since receiving this most unfortunate news, we have used hours conferring with Aruba officers towards a beneficial resolution – with even our humanitarian pleas slipping on deaf ears – but to no avail.”

The letter was shared with TravelPulse by luxury journey agent Steven E. Shulem, the nomadic operator of Strictly Holidays in Santa Barbara, Calif., who was onboard to escort a group for Signature Vacation Network. He boarded Crystal Serenity on Jan. 17 for what was to be a 116-working day Grand Voyage that rather was canceled on the third working day because of to Crystal’s father or mother company’s fiscal disaster. Shulem formerly recounted what happened on the ship in this tale.

Steven E. Shulem&#13
Journey agent Steven E. Shulem is shown doing the job for the duration of a Crystal Earth Cruise in 2020. (Photo courtesy of Steven E. Shulem)

The line’s other ocean ship, Crystal Symphony, skipped its Jan. 22 ultimate scheduled port of contact in Miami and headed for Bimini as an alternative immediately after an arrest warrant was acquired by a gasoline provider in Florida. When requested for remark, Crystal stated, “all of our notice is now focused on having care of guests onboard and their return house.”

As of Jan. 19, Crystal suspended ocean and expedition cruises as a result of April 29, 2022, with river cruises suspended as a result of May possibly 2022. Crystal Symphony’s final voyage was to conclude in Miami on Jan. 22, but the ship continues to be in Bimini under an arrest warrant obtained by a gas provider. Travellers were ferried to Fort Lauderdale.

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Meanwhile, several Crystal Serenity travellers prepared to disembark in Aruba and board Regent Seven Seas Cruises’ Seven Seas Mariner in Aruba. Mariner previously canceled its 120-day Globe Cruise and changed it with generally Caribbean itineraries.

Shulem claimed he is waiting to listen to if Regent can do the job everything out to decide up the Serenity passengers in Bimini rather.

The passenger letter, which was signed by “The total Crystal group each onboard and ashore,” mentioned the company will deliver overnight accommodations in Fort Lauderdale. Crystal claimed it would rebook air for travellers who booked flights with the line, while some others could agenda flights from Fort Lauderdale or Miami.

“If you are not able to rebook your flight, our air office will help you with your arrangements,” the letter mentioned. “Crystal will cover all change expenses. We will, of system, proceed to supply our signature onboard six-star provider and exemplary amenities and supply a new program of actions. There are only no terms to specific our deep regret and disappointment.”

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